Why is that difficult for so many organisations? We pride ourselves on our customer service and try to do more than just be good at the basics.

Pre sales
When you choose UK Business Telephone Systems, you are taking on a unique package. We're going to be working with you and supporting you for the months and years ahead and want to get things off on the right foot. There are two reasons for this; if we get it all right for you, you will not have problems and issues which means our costs of maintaining your account will be lower; also if we get it all right for you, you will not have problems and issues which means you will be happier. Our objectives, in other words, become linked and we're working together.

We also do things that no other telecomunications provider would think of. Like we find out the opinions of all the people that matter before we install your system. Free. How beneficial would that be to your organisation?

Ongoing customer service
This is how it normally works elsewhere. You get a problem. You phone your network service provider who, after several minutes going round their call queuing system, washes their hands of responsibility and points you in the direction of your telephone system provider. When you speak to them they say it's not their fault either. This very typical example is completely illiminated with UK Business Telephone Systems.